"First system check while in the Silver service. Roe Harbut was great. He was courteous and took the time to make sure we understood what he was doing and why. He explained the need for a new Thermostat as ours was old. He also explained why our current Carbon Monoxide detector was not really protecting us. He then finished by showing us the booklet about upgrading to the Gold Service and it's benefits. We bought all 3! He also encouraged us to go online to check out new heating and air systems. He is a big asset to your company and deserves special recognition."
"As always, our Comfort Care fall check-up was handled as professional as ever with Roe Harbut and his team member Andy. They were efficient and effective; their expertise and professional customer service skills reinforced why my husband and I chose McAfee to install our new heating and air conditioning system several years ago. I have repeatedly recommended bMcAfee to others and will continue to do based on your products, employees and customer service."
"We recently called McAfee Heating & Air about 3 weeks ago when we realized our AC unit was not functioning properly & stopped blowing cold air. We were able to get someone out here the same day within 4 hours & the technician who arrived has been with the company for 19 years. This is unheard of these days & Chris was very professional & worked with another team member Gene to quickly diagnose our problem. It was a component that he was able to replace inexpensively since we subscribed to the platinum plan. We have been able to take advantage of this 50% savings on a few occasions now & the comfort club has more than paid for itself. The service was excellent & Chris washed our AC unit completely. He even showed me what to look for & pointed out how to keep an eye on build up that affects performance, wear & tear. I highly recommend anyone looking for heating or AC service & I know from experience - they deliver! Thank You!"
"Another great job! had my summer Comfort Club tune-up. Comfort Club has definitely been a good deal for me! Gene did a great job and answered all my questions. Great customer service. Best HVAC people I've worked with!"
"Excellent responsiveness and top-notch professional service. Came out on short notice and did a great job in a timely manner. This is an absolutely top-notch organization They know their business, and they know their customers."
"McAfee serviced my air conditioning and thermostat today. The service man was Gene and he did a very thorough and professional job. He was on time and took care to review all the work with me. I am very satisfied with the service and the service technician."
"What an incredible team you are! Everyone was so caring and helpful. We are so pleased with everything you did for us. Andy took great care of us and scheduled us the very next day. The installers were so professional and caring and took time to explain everything and answer all of our questions. We felt like we had The best customer service and we are so happy to once again have a comfortable home to come home to! We sincerely appreciate everyone who made this such an incredible experience for you! We would highly recommend them to anyone! They are the best, and they truly care!"
"Was at our home today repairing the furnace. They were honest, knowledgable, efficient, and polite! I appreciate the professional service! We had the same experience when the cleaned our air ducts last month. I would highly recommend McAfee to anyone!"
"McAfee is first and foremost the premier heating and air conditioning company in Ohio. They installed our two units a couple of years ago and regularly service them to keep them in pristine condition. We feel so confident that we are getting the best of service. Beyond that, we are in the process of a complete kitchen renovation and experienced a rather difficult hurdle with reconstructing overhead pipes in order to complete the kitchen design. The task appeared insurmountable but McAfee solved the problem and completed the task with such knowledge, expertise, and technical skill in little time. We have been most impressed with their "can do" attitude and professionalism. Their service is unparalleled and their customer service is exemplary. We hold them in the highest esteem because we know that when the job is completed it will be done with integrity and we can rest assured that we have received the finest service that money can buy. Thank you McAfee for maintaining such a consistent and high caliber of customer service.. You are the GREATEST!!!"
"Today was my 2nd experience with McAfee and again they exceeded my expectations. My service tech was Michael & he was professional & friendly. He took time to explain and was quick and thorough with the repair. I highly recommend McAfee!"